Ofcom to probe high cost of directory enquiry calls

Image copyright118 118
Image caption 118 118 has spent tens of millions on television advertising

Telecoms regulator Ofcom says it is “very concerned” about the rising cost of calling directory enquiries and plans to examine the situation.

One popular enquiry service – 118 118 – recently increased its prices to a minimum of £8.98.

But Ofcom says some firms charge even more than that – up to £10.50 a call.

In a previous enquiry the watchdog decided against imposing a stipulated price cap on such charges, but it could now review that decision.

Under the current system operators are therefore free to charge up to a maximum of £23.97 for calls of less than a minute.